Refund and Returns Policy
1. General Policy
At wivex, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a return or refund in accordance with the conditions set out below.
2. Eligibility for Returns
2.1. Time Frame
Requests for returns must be submitted within 30 calendar days from the date you receive the product.
2.2. Condition of Items
Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that are damaged, altered, or missing components are not eligible for a refund.
3. Return Process
3.1. Initiating a Return
To start a return, please contact our support team at [email protected] or call +1 (405) 755-4624. Provide your order number, the reason for the return, and any relevant photos if the item is defective.
3.2. Shipping the Return
- We will issue a prepaid shipping label for defective or incorrect items.
- For all other returns, you are responsible for the cost of return shipping.
- Ship the package within 7 days of receiving the return authorization.
3.3. Inspection and Refund
Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed using the original payment method within 10 business days.
4. Non‑Refundable Items
- Gift cards or store credit.
- Personalized or custom-made products.
- Final‑sale items marked as “non‑returnable” at checkout.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, follow the return process above and place a new order for the desired product.
6. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the product upon delivery and report any issues within the specified time frame.
- Return items in their original condition and packaging.
7. Legal Disclaimers
All refunds are subject to verification of purchase and compliance with this policy. We reserve the right to refuse a refund if the returned item does not meet the eligibility criteria. This policy does not affect your statutory rights under applicable consumer protection laws.
8. Contact Information
If you have any questions regarding this Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (405) 755-4624
- Address: 6242 Southeast Oak Court, Oklahoma City, Oklahoma 73144, United States